HELP CENTER

SHIPPING & ORDER

Do you ship internationally?

Yes, we ship internationally. Additional shipping costs may apply.

Do you secure my financial info?

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement ( https://www.shopify.com/legal/privacy ).

What payment methods can I use to pay for my order?

We offer the payment methods listed below:

  • PayPal
  • Visa
  • Master Card
  • American Express

I provide a wrong address, how do I change it?

If you need to update your address, please simply email us at talk2us@ tweetieglasses.com and we will respond to you within 48 hours.

RETURNS & EXCHANGES

How to return product?

If you would like to return a product, please simply send us an email at talk2us@tweetieglasses.com  or send us a message here. Please be sure to include the following details:

  1. Order number
  2. Date of purchase
  3. Would you like to exchange or return your product?
  4. Reason for return

We will reply to you within 48 hours with further instructions on how to proceed.

100% Money-Back Guarantee

Customer satisfaction is our number one priority and we stand by our 100% Money-Back Guarantee on products purchased directly from us. If you are not happy with your purchase, simply notify us for a full refund or exchange within 30 days of the purchase date.

When return product, please confirm that the packaging of the product is complete and does not affect the resale.

Please note that if you purchased the product from a retailer or other vendor and are not satisfied, you must follow their return policy and contact the seller at the place of purchase.

When can I expect my refund?

Once we receive the returned item, we will process a refund within 24 hours.

CONTACT US

  • Mo-Fr 9:00 - 17:00
  • talk2us@tweetieglasses.com